Shipping policy

SHIPPING POLICY

Thank you for shopping with SapetroShop. This Shipping Policy explains how we process and deliver orders within India.

ORDER PROCESSING

Orders are generally processed within 1–2 business days after they are successfully placed or confirmed.

Orders placed on Sundays, public holidays or during high-demand sale periods may require additional processing time.

DELIVERY TIME

Estimated delivery time is generally 3–7 business days after dispatch.

Delivery to remote locations may take approximately 7–10 business days. Delivery estimates are not guaranteed and may be affected by weather, courier delays, public holidays, transportation disruptions or other circumstances outside our control.

SHIPPING CHARGES

SapetroShop currently provides free standard shipping within India unless a different shipping charge is clearly displayed during checkout.

ORDER TRACKING

When tracking information becomes available, it may be sent to the customer by email, SMS or WhatsApp. Tracking information can take up to 24–48 hours to update after dispatch.

CORRECT DELIVERY INFORMATION

Customers are responsible for providing a complete and correct name, phone number, house or building details, street, area, landmark, city, state and PIN code.

Please contact us immediately if you notice an error in your delivery information. We cannot guarantee that an address can be changed after an order has been dispatched.

FAILED DELIVERY

The courier may attempt to contact the customer before delivery. Customers should answer courier calls and ensure someone is available to receive the parcel.

If delivery fails because of an incorrect address, unreachable phone number, repeated refusal or customer unavailability, the parcel may be returned to SapetroShop. Additional shipping charges may apply if the customer requests reshipping.

CASH ON DELIVERY ORDERS

Cash on Delivery may be available for eligible orders and locations. SapetroShop may contact customers by phone or WhatsApp to confirm COD orders before dispatch.

SapetroShop reserves the right to cancel unconfirmed, suspicious or repeatedly refused COD orders.

DELAYED ORDERS

If an order has not arrived within the estimated delivery period, contact us with your order number. We will check the shipment status with the courier.

A delay alone does not mean that the order is lost. Refunds or replacements for lost shipments will be considered after the courier confirms the shipment status.

DAMAGED OR TAMPERED PACKAGES

If the outer parcel appears seriously damaged, opened or tampered with, customers should refuse delivery wherever possible.

For a damaged, defective, incorrect or missing-item claim, contact SapetroShop within 5 calendar days of delivery. A clear, continuous and unedited unboxing video beginning before the package is opened should be provided wherever reasonably possible, along with photographs and the order number.

Please refer to our Refund, Return and Replacement Policy for complete eligibility requirements.

ORDER CANCELLATION

Orders can be cancelled only before dispatch. Once an order has been dispatched, cancellation may not be possible.

SHIPPING AREA

We currently ship within India. Certain PIN codes may be unavailable because of courier limitations.

CONTACT US

For shipping assistance, contact:

Email: sapetroshop@gmail.com
WhatsApp: +91 84510 56846