Refund policy

REFUND, RETURN AND REPLACEMENT POLICY

We have a 5-day return or replacement policy. Customers must contact SapetroShop within 5 calendar days after the order is marked as delivered.

ELIGIBILITY

A return or replacement may be requested if:

• The product is damaged or defective.
• A wrong product or colour was delivered.
• An item is missing from the package.
• The product received is materially different from the product ordered.

UNBOXING VIDEO REQUIREMENT

For damaged, defective, incorrect or missing-item claims, customers must provide a clear, continuous and unedited unboxing video wherever reasonably possible.

The video should:

• Begin before the shipping package is opened.
• Clearly show the shipping label.
• Show the package being opened continuously without cuts or pauses.
• Clearly show the product and the reported problem.

Photographs and other supporting evidence may also be requested. SapetroShop may consider other reasonable evidence where providing an unboxing video was not possible. This requirement does not limit any rights available under applicable consumer law.

RETURN CONDITIONS

The product must be unused, unworn and returned with its original packaging, tags and accessories. Products damaged after delivery, used products and products returned without their original packaging may not be eligible.

CHANGE-OF-MIND RETURNS

Returns for change of mind, personal preference, minor colour differences caused by screen settings, or selecting the wrong colour are not accepted unless approved by SapetroShop.

RETURN PROCESS

Email sapetroshop@gmail.com or WhatsApp us at +91 84510 56846 within 5 days of delivery. Include:

• Customer name
• Order number
• Reason for the request
• Unboxing video
• Clear product photographs

Do not return any product before receiving confirmation and return instructions from SapetroShop.

REFUNDS

After the returned product is received and inspected, we will notify the customer whether the refund is approved. Approved refunds will be issued to the original payment method. Processing time may depend on the customer’s bank or payment provider.

For Cash on Delivery orders, approved refunds may be processed through a mutually accepted bank or digital-payment method.

SHIPPING COSTS

If SapetroShop confirms that an incorrect, damaged or defective product was delivered, applicable return-shipping costs will be handled by SapetroShop. For any specially approved return that is not caused by our error, return-shipping costs may be deducted from the refund.

CANCELLATIONS

Orders may be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.

CONTACT

Email: sapetroshop@gmail.com
WhatsApp: +91 84510 56846